Return & Refund Policy
At Elega, we value your trust and strive to provide you with the finest quality fashion jewellery. While we take great care in ensuring every piece reaches you in perfect condition, we understand that sometimes returns may be necessary. Please read our return & refund policy carefully before making a purchase.
1. Reporting a Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, you must inform us within 48 hours of delivery through email or WhatsApp with your order details and clear images or videos of the product. Claims made after 48 hours will not be eligible for return or refund.
2. Return Conditions
Returned items must be unused, unworn, and sent back in their original form with all tags, box, and original packaging intact. Products that are used, damaged, or returned without original packaging will not qualify for return or refund. Returns, exchanges, and refunds are not applicable on sale items, discounted products, or gift cards.
3. Return Shipping
For standard returns that are not related to damaged, defective, or incorrect items, Elega does not provide a pickup facility, and you must arrange shipping at your own cost within 5 days of return approval. For defective, damaged, or incorrect products, Elega will arrange a reverse pickup at no additional cost. Reverse pickup will be attempted only once; if the product is not handed over during that attempt, you must ship it to our warehouse at your own expense within the approved return period.
4. Refund & Exchange
Once we receive the returned item, it will go through a quality check. If the product passes quality verification, a store coupon code will be issued as per our return policy. Direct monetary refunds will not be provided. If the product fails the quality check because it is damaged, used, or missing packaging, no coupon code or exchange will be issued.
5. Exclusions
Returns and refunds will not be processed for items purchased under sale or discount offers, gift cards, or products damaged due to mishandling by the customer.
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Handcrafted
Every piece is thoughtfully crafted — intricate detailing, premium finish, built to dazzle every time you wear it.
Quality Control
Each product goes through a strict quality check, guaranteeing durability, precision, and the finest finish.
Made in India
Proudly crafted in India, celebrating local craftsmanship and the rich cultural heritage of Indian design.