Privacy Policy
At Elega, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect personal information such as your name, email address, phone number, and delivery address when you place an order or interact with our website. Payment details are processed securely through trusted third-party payment gateways, and we do not store your card details on our servers. We may also collect usage data such as your IP address, browser type, pages visited, and time spent on the site, along with any communication data you share with us through email, WhatsApp, or social media.
2. How We Use Your Information
We use your information to process and fulfil orders, send confirmations and updates, respond to queries, manage returns or support requests, and improve our website, products, and customer experience. If you have opted in, we may also use your details to send promotional offers, new arrivals, and brand updates. We may process information when needed to comply with legal obligations and help prevent fraud.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We only share information when it is necessary to fulfil your delivery through courier and logistics partners, process payments securely through payment gateway providers, operate our website and business with trusted service providers under confidentiality obligations, or comply with legal requirements and protect our rights.
5. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All transactions on our website are encrypted using SSL technology.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of receiving marketing communications from us at any time by contacting us directly or clicking the unsubscribe link in our emails. To exercise any of these rights, please reach out to us at elegajewels121@gmail.com.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at elegajewels121@gmail.com or call us at +91 99877 00906. We are available Monday to Saturday, 10 AM to 6 PM IST.
Secure Payments
Shop with complete confidence — fully secured transactions through trusted payment partners.
Handcrafted
Every piece is thoughtfully crafted — intricate detailing, premium finish, built to dazzle every time you wear it.
Quality Control
Each product goes through a strict quality check, guaranteeing durability, precision, and the finest finish.
Made in India
Proudly crafted in India, celebrating local craftsmanship and the rich cultural heritage of Indian design.