Return & Refund Policy
At Elega, we value your trust and strive to provide you with the finest quality fashion
jewellery. While we take great care in ensuring every piece reaches you in perfect condition,
we understand that sometimes returns may be necessary. Please read our return & refund
policy carefully before making a purchase.
1. Reporting a Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, you must inform us
within 48 hours of delivery via email/WhatsApp with order details and
images/videos of the product.
Claims made after 48 hours will not be eligible for return or refund.
2. Return Conditions
The item must be returned in its original form:
o Unused and unworn.
o With all tags, box, and original packaging intact.
Products that are used, damaged, or returned without original packaging will not
qualify for return/refund.
No returns, exchanges, or refunds are applicable on sale items, discounted
products, or gift cards.
3. Return Shipping
For standard returns (not damaged/defective/incorrect items):
o We do not have a pickup facility.
o You must arrange shipping at your own cost within 5 days of return approval.
For defective/damaged/incorrect products:
o Elega will arrange a reverse pickup at no additional cost.
o Reverse pickup will be attempted only once. If you fail to hand over the
product during the pickup attempt, you must ship the product yourself at
your own expense to our warehouse within the approved return period.
4. Refund & Exchange
Once we receive the returned item, it will undergo a quality check.
If the product passes quality verification, a store coupon code will be issued as per
our return policy.
No direct monetary refund will be provided.
If the product fails the quality check (damaged, used, or missing packaging), no
coupon code or exchange will be issued.
5. Exclusions
No return or refund will be processed for:
o Items purchased under sale/discount offers.
o Gift cards.
o Products damaged due to mishandling by the customer.